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Implementation at Inpost: paperless, SignaturiX biometric signature with Asseco trust services and Samsung mobile solutions

Project objective

Postman delivering package to a woman at the door

Digitization of workflow in logistics with biometric signature

One of the goals of InPost’s ESG strategy is to create simple solutions for customers using modern technology. They make logistics products and services innovative, efficient and environmentally friendly. InPost continues to improve the implemented processes and therefore looked for a way to optimize also in the SmartCourier service.

The company wanted to shorten the execution time, simplify logistics and reduce the risk of lost or decompiled signed documents. An additional challenge in the planned optimization was the requirement to maintain confidentiality of personal data in accordance with the GDPR. To achieve its optimization goals, InPost chose the paperless solution proposed by Xtension and Asseco experts – signaturiX biometric signature implemented on Samsung mobile devices.

Our contribution

Biometric signature, paperless and trust services for logistics

The solution provided involves the use of digital documents in PDF format, which the addressee signs by hand with a stylus on the courier’s tablet screen. The biometric features of a handwritten signature – speed, rate, pressure – are captured using Samsung tablets. SignaturiX also helps you to conveniently, quickly and intuitively fill in all the fields in an electronic document, further reducing time of face-to-face meetings with the courier.

The authenticity and integrity of each signature is ensured by Asseco’s qualified electronic seal and qualified electronic time stamp, as well as dedicated services of the so-called Trusted Third Party. These services further secure the encryption key of the handwritten signature biometric data for possible graphological analysis by a forensic expert. They also ensure that any change to the signed data is detected immediately.

The new e-SmartCourier service, which is as safe as possible and meets the project’s objectives, was launched in Poland on May 2, 2022 after a nearly 13-month pilot. By the end of May, InPost has already handled 50 thousand documents and helped save half a million pieces of paper.

By digitizing the documentation, the sender transfers it directly to the courier’s tablet, who has no opportunity to open and read it. The task of the courier is to confirm the identity of the recipient, who receives a code via SMS to open the package and make a biometric signature with a stylus under the sent documents, waybill and checklist that indicates the data for identity verification. At the same time, the system checks whether all fields have been filled in. The documents are then returned to the sender in a secure, electronic format. The risk of losing them has dropped to zero. Paper handling costs have also been eliminated.

This was simple and easy

Key benefits

Paperless supports ESG goals

A sender using eSmartCourier does not have to wait for a courier or print documents. He can view the current status of the shipment. The new paperless solution completely eliminates the risk of losing documents and prevents them from being shared with third parties. The process was reduced from several days to just several hours. This allows the company to almost immediately start the service that the agreement with the addressee concerns.

Innovative paperless courier service for business, first of its kind on the market

Convenience allowing customers to save on printouts and time

Increase of the security and confidentiality of documentation

Significant acceleration of service delivery time

Complete reduction of the cost of envelopes and printing documents on behalf of customers

Reinforcement of Inpost’s modern image

Meeting the objectives of the ESG strategy

Increase of the efficiency of the document validation team

Milestones of the project


Stage 1

June 2019

Signing of the agreement:

Stage 2

July 2019 ÷ January 2020

Implementation and testing

Stage 3

April 2021

Piloting with clients

Stage 4

May 2022

Global service launch

Paperless solutions used at Inpost

This solution uses a qualified electronic seal certificate, which contains the data of the entity with legal personality (i.e., a company, organization, government entity).

It is a modern solution that confirms the exact date of signing an e-document – a date certain. It allows you to secure, e-documents from forgery and anti-dating.

Tailor-made paperless products and services


Electronically captured handwritten graphic mark made with a stylus on a mobile device – a tablet or smartphone. A unique feature of the tool is that it has been integrated with Asseco’s qualified trust services, qualified seal and qualified electronic timestamp, compliant with the eIDAS Regulation to secure the authenticity of the origin and integrity of the signature and its timing.

SignaturiX digital handwritten signature module


Samsung tablets are reliable devices ready to work. Equipped with the KNOX security platform, which is embedded into them from the chipset level, providing business users with the ultimate mobile security solution: confidential and sensitive data will remain safe – anytime, anywhere.

Samsung tablet with KNOX software

“The amazing thing about technology is its ability to continually improve.


That is why we create new solutions and transform the reality around us, because we believe that thanks to technology we can become more and more efficient, and thus our customers’ business can also be efficient and effective. For this reason, we decided to design and implement a new business service based on Xtension’s proprietary biometric signature solution in partnership with Asseco and Samsung.”


Katarzyna Olejniczak

SmartCourier Department Manager, InPost

“Together with Asseco and Samsung, we managed to improve and modernize InPost's highly practical courier service.


Implementing the SignaturiX solution has reduced the number of paper documents generated and made the entire process much greener and more cost-effective.”


Tomasz Ostaszewski

CEO, Xtension

“The signature that the recipient makes with the stylus on the tablet screen is secured by Asseco's qualified trust services.


They protect it from forgery and prove its authenticity in court. The resulting agreement is valid, and the corresponding paperless process delivers real business benefits.”


Artur Miękina

Key Projects Sales Director at Asseco Data Systems.

“Users of the new service can rest assured that the documents they send or sign will be properly protected against loss or leakage.


Couriers, in turn, will appreciate the ease of use and durability of Samsung tablets. This is another very good example of how mobility supports paperless projects.”


Tomasz Chomicki

Business Development Director at Samsung Electronics Polska

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