Electronic signature renewal process

Before you start the renewal process of your qualified certificate:

• make sure you have the purchased product or e-code for renewal,
  (if you don’t have a renewal product (or e-code) you can buy one here)
• check that you have a valid electronic signature (qualified certificate),
• for a certificate on a cryptographic card — install the latest version of the proCertum CardManager software.
• for a SimplySign mobile certificate — make sure you have the SimplySign app installed on your mobile device (Android, iOS, Huawei).

Important: Once a certificate expires, it can no longer be renewed. It is then necessary to purchase a new one – you can find it here.

Activation of electronic signature renewal is done at Certum Panel.

When activating your qualified certificate renewal, we will ask you to:

• log into the Certum Panel
  • you will log into the Panel by entering your email address and password. If you do not have an account, before logging in, select create an account.

• certificate selection. There are two ways to select a certificate:
  • Click the three dots on the particular certificate in your account, and then select Renew a certificate,
  • clicking on the general Renew a certificate button, which is located at the end of the list of available certificates (for accounts without a certificate, click on Fill out the aplication and select Renew a certificate from the drop-down list),
• choice of renewal:
  • virtual product
    (use this option if the renewal product is in your account, e.g. after a purchase from the Certum store)
  • e-code
    (use this option if you have a 16-character e-code, e.g., from an email or voucher)
• connecting a reader with a cryptographic card or, in the case of SimplySign certificate, logging into the service,
• verification of the correctness of the data contained in the certificate (with the possibility of modifying some of the Applicant’s data),
• submission of an electronic signature to the renewal application.

When filling out the form , remember to provide up-to-date information and check each field carefully.

The electronically signed renewal application goes to us automatically.

Your qualified certificate will be issued within 7 business days after we receive the Annex. You will be informed via email.

You will also have the possibility to install a qualified signature in an online process.

If there is a need to provide some additional data or confirm some information – we will get in touch with you.